Frequently asked questions about the Remote Desktop clients. 12 minutes to read.
Contributors. In this article Applies To: Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2016 Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions.
Here are answers to the most commonly asked questions about the Remote Desktop clients. The majority of these questions apply to all of the clients, but there are a few client specific items. If you have additional questions that you'd like us to answer, leave them as feedback on this article. Setting up Which PCs can I connect to?
This is a free update for current users of the 2014 / Mac 3 versions. With this, you will have continued access to Ancestry Hints, Ancestry searches and are able to continue to save your tree on Ancestry and keep it consistent with your tree in Family Tree Maker. About the new updates. I have not been able to download my tree with photos, either. It shows as a binary file and I need an app to open it. However, I don’t seem to have an app that it works with. I use a parallel desktop (a hybrid Mac/Windows). In essence it is a Mac that runs Windows programs.
Check out the article for information about what PCs you can connect to. How do I set up a PC for Remote Desktop? I have my device set up, but I don't think the PC's ready. First, have you seen the Remote Desktop Setup Wizard? It walks you through getting your PC ready for remote access. Download and run that tool on your PC to get everything set. Otherwise, if you prefer to do things manually, read on.
For Windows 10, do the following:. On the device you want to connect to, open Settings. Select System and then Remote Desktop. Use the slider to enable Remote Desktop. In general, it's best to keep the PC awake and discoverable to facilitate connections.
Click Show settings to go to the power settings for your PC, where you can change this setting. !NOTE You can’t connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never.
(Hibernation isn't available on all PCs.) Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients. You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC. Members of the Administrators group automatically have access. For Windows 8.1, follow the instructions to allow remote connections in.
Connection, gateway, and networks Why can’t I connect using Remote Desktop? Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don’t work, you can find more help on the. The remote PC can’t be found. Make sure you have the right PC name, and then check to see if you entered that name correctly. If you still can't connect, try using the IP address of the remote PC instead of the PC name.
There’s a problem with the network. Make sure you have internet connection. The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:. Open Windows Firewall.
Click Allow an app or feature through Windows Firewall. Click Change settings. You might be asked for an admin password or to confirm your choice. Under Allowed apps and features, select Remote Desktop, and then tap or click OK. If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.
Remote connections might not be set up on the remote PC. To fix this, scroll back up to question in this topic. The remote PC might only allow PCs to connect that have Network Level Authentication set up. The remote PC might be turned off. You can’t connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.). Why can't I find or connect to my PC?
Check the following:. Is the PC on and awake?.
Did you enter the right name or IP address? Note Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software. Why can't I sign in to a remote PC? If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you. Which connection methods are supported for company networks? If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access.
The RD Client currently supports the following:. Terminal Server Gateway or Remote Desktop Gateway. Remote Desktop Web Access. VPN (through iOS built-in VPN options) VPN doesn't work VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't test with a PC or Mac, you can try to access a company intranet web page with your device's browser.
Other things to check:. The 3G network blocks or corrupts VPN.
There are several 3G providers in the world who seem to block or corrupt 3G traffic. Verify VPN connectivity works correctly for over a minute. L2TP or PPTP VPNs. If you are using L2TP or PPTP in your VPN, please set Send All Traffic to ON in the VPN configuration. VPN is misconfigured. A misconfigured VPN server can be the reason why the VPN connections never worked or stopped working after some time. Ensure testing with the iOS device's web browser or a PC or Mac on the same network if this happens.
How can I test if VPN is working properly? Verify that VPN is enabled on your device.
You can test your VPN connection by going to a webpage on your internal network or using a web service which is only available via the VPN. How do I configure L2TP or PPTP VPN connections? If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration. Web client Which browsers can I use? The web client supports Edge, Internet Explorer 11, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome. What PCs can I use to access the web client?
The web client supports Windows, macOS, Linux, and ChromeOS. Mobile devices are not supported at this time. Can I use the web client in a Remote Desktop deployment without a gateway? The client requires a Remote Desktop Gateway to connect. Don't know what that means? Ask your admin about it. Does the Remote Desktop web client replace the Remote Desktop Web Access page?
The Remote Desktop web client is hosted at a different URL than the Remote Desktop Web Access page. You can use either the web client or the Web Access page to view the remote resources in a browser. Can I embed the web client in another web page? This feature is not supported at the moment.
Monitors, audio, and mouse How do I use all of my monitors? To use two or more screens, do the following:. Right-click the remote desktop that you want to enable multiple screens for, and then click Edit. Enable Use all monitors and Full screen. Is bi-directional sound supported?
Sound upstream (from client to server, for microphones) is not supported by the Remote Desktop Client. What can I do if the sound won't play? Sign out of the session (don't just disconnect, sign all the way out), and then sign in again.
Mac client - hardware questions Is retina resolution supported? Yes, the remote desktop client supports retina resolution. How do I enable secondary right-click? In order to make use of the right-click inside an open session you have three options:. Standard PC two button USB mouse.
Apple Magic Mouse: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click. Apple Magic Trackpad or MacBook Trackpad: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click. Is AirPrint supported? No, the Remote Desktop client doesn't support AirPrint. (This is true for both Mac and iOS clients.) Why do incorrect characters appear in the session?
If you are using an international keyboard, you might see an issue where the characters that appear in the session do match the characters you typed on the Mac keyboard. This can occur in the following scenarios:. You are using a keyboard that the remote session does not recognize. When Remote Desktop doesn't recognize the keyboard, it defaults to the language last used with the remote PC. You are connecting to a previously disconnected session on a remote PC and that remote PC uses a different keyboard language than the language you are currently trying to use.
You can fix this issue by manually setting the keyboard language for the remote session. See the steps in the next section. How do language settings affect keyboards in a remote session? There are many types of Mac keyboard layouts. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into.
The remote session maps your keyboard to the best matching keyboard language available on the remote PC. If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work.
If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session. If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session. If your keyboard layout is set to a layout the remote session cannot match at all, your remote session will default to give you the language you last used with that PC. In this case, or in cases where you need to change the language of your remote session to match your Mac keyboard, you can manually set the keyboard language in the remote session to the language that is the closest match to the one you wish to use as follows. Use the following instructions to change the keyboard layout inside the remote desktop session: On Windows 10 or Windows 8:.
From inside the remote session, open Region and Language. Click Start Settings Time and Language.
Open Region and Language. Add the language you want to use. Then close the Region and Language window. Now, in the remote session, you'll see the ability to switch between languages. (In the right side of the remote session, near the clock.) Click the language you want to switch to (such as Eng). You might need to close and restart the application you are currently using for the keyboard changes to take effect. Specific errors Why do I get an 'Insufficient privileges' error?
You are not allowed to access the session you want to connect to. The most likely cause is that you are trying to connect to an admin session. Only administrators are allowed to connect to the console. Verify that the console switch is off in the advanced settings of the remote desktop.
If this is not the source of the problem, please contact your system administrator for further assistance. Why does the client say that there is no CAL? When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt.
When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance. Why did I get an 'Access Denied' error? The 'Access Denied' error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.
What does 'RPC Error 23014' or 'Error 0x59e6' mean? In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.
What does the 'Failed to parse NTLM challenge' error mean? This error is caused by a misconfiguration on the remote PC. Make sure the RDP security level setting on the remote PC is set to 'Client Compatible.' (Talk to your system admin if you need help doing this.) What does 'TSRAP You are not allowed to connect to the given host' mean?
This error happens when a Resource Authorization Policy on the gateway server stops your user name from connecting to the remote PC. This can happen in the following instances:. The remote PC name is the same as the name of the gateway. Then, when you try to connect to the remote PC, the connection goes to the gateway instead, which you probably don't have permission to access.
If you need to connect to the gateway, do not use the external gateway name as PC name. Instead use 'localhost' or the IP address (127.0.0.1), or the internal server name. Your user account isn't a member of the user group for remote access.
Today Ancestry.com announced the launch of Family Tree Maker for Mac, the new Mac version of the world’s No.-1 selling software. It is available for starting at $69.99. The program is also available in select retail stores, including Apple Stores, Amazon, Office Depot, and Office Max. As a Mac user for many years, I couldn’t be more excited. And I hope you are too. Any new software release generates a lot of questions so I will try to answer the questions I’m hearing. What type of Mac will the application run on?
You will need an Intel-based based Mac running Mac OS X 10.5.8 or later. I have been using the PC version of Family Tree Maker.
Will I have to start over? Family Tree Maker for Mac includes a migration utility (used on a PC) that will convert your Family Tree Maker Windows files (2010 and 2011) so they can be opened on a Mac (and vice versa). How is the Mac version different from the PC version? The Mac version has the same functionality as Family Tree Maker 2010. Can I download the software from the Family Tree Maker website?
No, at this time the software is available on CD only. Can I import a tree I created in Reunion?
You will need to export your file as a GEDCOM and then import it into Family Tree Maker. I am used to using the PC version of Family Tree Maker and don’t want to learn a new program. How different is the Mac version? The Mac version is based on Family Tree Maker 2010, so if you’ve used Family Tree Maker 2008, 2009, or 2010, the transition will be easy. 60 Comments.
Integration of Ancestry.com on-line trees and FTM. Here’s what PC FTM 2011 can do: Use Ancestry.com and Family Tree Maker together to get the most out of both. Search the extensive record collections at Ancestry.com without ever leaving your family tree! And, when you find new records, you can quickly merge them into your tree.
Take advantage of Ancestry Hints—Family Tree Maker automatically suggests records that may match people in your tree. Import your Ancestry.com family tree, along with attached photos. Upload your tree to Ancestry.com and connect with millions of other family historians across the world. Here’s what MAC FTM 2010 can do: Integrate with Ancestry.com. Search the billions of historical records on Ancestry.com from within the Family Tree Maker for Mac software.
![Why am i able to use windows and mac for ancestry download Why am i able to use windows and mac for ancestry download](/uploads/1/2/5/4/125484204/953901247.png)
Take advantage of Ancestry Hints linking you to historical records that might contain more information about people in your tree – and simply click to merge records that are a match into your tree. You can also upload your tree to Ancestry.com and connect with millions of other family historians across the world or import a tree you’ve created on Ancestry.com to Family Tree Maker for Mac. The feature to import photos (or documents that are jpg’s, png’s, etc) attached to the on-line tree is new to PC FTM 2011, Mac FTM 2010 doesn’t allow this. PC FTM users have been hammering Ancestry to allow “syncing” between the desktop FTM and the Ancestry on-line tree. As it stands now, the only way to update an online tree is to do it manually, or upload the updated GEDcom created from your desktop program. This creates a new tree, and requires you to re-invite those who had access to your “old” tree, if the tree is privatized.
The price needs some explaining I think – I managed to get it for $33 on pre-order by combining my 40% off “pre-order for existing users code” and another code found online for 20% off, and another eMail I was sent for free shipping, but that really only put it in line with the more feature rich Windows version that is currently available. But I’m interested to try it out in any case and see where it outshines Reunion and where Reunion still has Family Tree Maker beat.
I don’t have any plans to switch entirely to Family Tree Maker from Reunion though. I agree with Tom – Tamura’s rundown of FTM Mac is very insightful. Definitely follow his link to Tamura’s site. I think she’s correct in her analysis of the difference in features between the Mac and Win editions. It seems to me that trying to compare the two editions is misleading because if you use OSX there is an added cost to using the Win edition that should always be taken into consideration.
It really is more accurate to compare this to other OSX programs, and in that case, it seems to compare favorably in both price and features. I expect to purchase this version for several reasons: 1)I just bought a new iMac and I’m in the process of moving to OSX-based genealogy research (after about 15 years in Windows) I’m trying to avoid the added cost involved in bootcamping Windows. 2) The deluxe version with 6 months of Ancestry.com US subscription is a good deal. Puts the actual price for the software in line with FTM Win 2011. First, I will echo Roger’s comment #12. I pre-ordered with discounts, knowing I was gambling the money. Also, if you do an advanced search for today’s postings on Mac Family Tree Maker and the phrase “is constructed from the bottom up,” you should have any number of hits from today’s press release.
I find this fascinating, as explained in my next paragraph. The reason for the feature differences is that FTM Mac is based on the 2010 PC version–this was reluctantly verified by by multiple FTM techs when I called a few weeks ago, insisting on an answer. I also requested that these complaints be recorded at FTM: 1) Few/no details pre-purchase; 2) In 25 years, I’ve rarely had luck with Mac apps built on PC versions; 3)I gambled, even after warnings from Mac users deserted by FTM the 1st time around; and 4) My master file will still be kept on LeisterPro’s excellent Reunion. IMHO, no trial version is offered (for the Mac at least) because they know we wouldn’t buy it. But maybe I’m just being pessimistic. I went to Amazon.com today, and found comments from people who had bought, installed, and were using their FTM for Mac. I pre-ordered the first day it was available, and paid for the express shipping.
So, I called to find out if there was a problem. The customer service rep told me that pre-ordered software would ship “sometime next week”. That is disappointing. I guess I figured I would have been among the first to get the product, not the last. I think maybe a down-loadable version would have addressed some of these concerns. Perhaps I am used to being courted by my service providers- an occasional email letting me know where we are at, when I can expect it, etc.
I read the review on Amazon.com dated 13 Oct and also read the nasty comment(s) made asking how the product could be reviewed if it hadn’t been released. I posted a review and noted that I purchased FTM for Mac at the Apple store in Omaha, NE on October 18.
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The Apple store also honored the price I showed them online and I purchased for $59. I then received a comment that told me I was a “liar” because the Apple store didn’t have the software on their website. I didn’t respond and in fact deleted my comment. The Amazon.com review dated 23 Oct was made after I deleted mine.
Rocco’s message and his/her comment is probably why the Amazon reviewer didn’t respond. I know the comment I received calling me a liar is why I deleted my review/comment that I made on the Amazon site. When I purchased FTM for Mac in October the store had many many copies. If you live near an Apple Store I suggest you look to see if they have the software in stock. They couldn’t explain to me why they had it in stock when I showed them the release date online, but the fact that they honored the price as opposed to their price of $99 is another reason why I am a Mac user.
I’ve been a Mac user since day one, and have always found Mac users to be “user friendly” and/or “people/friendly.” Being called a liar by a Mac user is disappointing. #32 Kathy Weaver I confirmed with the Apple Store in Omaha, MacFamilyTree Maker is the product they received a couple of weeks ago. They haven’t had nor do they now have Family Tree Maker for Mac 2010 in their store. You see, you’re talking about MacFamilyTree Maker and this blog is about Family Tree Maker for Mac 2010, they’re not the same thing, get it?
Before chastising someone and blathering your tale of victim woe, get your facts straight. I admit calling some liars wasn’t the correct label, self-righteous morons seems more appropriate. @ #15 tom mactee — Somehow I missed your excellent post and the link you recommended at. Just read the review and agree 100% that “Tamura Jones has written an informative, detailed and balanced news article.” I notice that Tamura verifies this version IS based on the Mac platform and is not port of the Windows code. That’s excellent news and explains why the publisher would based FTM-M on the more stable 2010 PC version. Sadly, the 100 features introduced in the 2011 version are the ones most of us seemed to be interested in. Since my Oct pre-order is in the chute, I’ll definitely give it a try.
But considering the cost of FTM and my satisfaction with Leisterpro’s “Reunion,” I expect to take advantage of Ancestry’s 90-day money-back guarantee. Hopefully the FTM-M 2011 will be able to sync online trees and use a DB format that is compatible with Windows users. I pre-ordered on good faith, taking a chance. I am disappointed that I have yet to receive the software.
OK, so it’s due to be shipped this week but it seems to me that those of us who were willing to pre-order the product even though we knew little about it, let alone hear any reviews about it.perhaps Ancestry should have figured out a way to get the software to us the day it was released. Amazon.com has done this with several products that it has sold in the past. I suppose many of our comments sound a bit picky but I have been a loyal Ancestry.com subscriber for over 10 years and I realize that my subscription won’t make or break ancestry.com but good customer service will always be an asset to any company. While I am appreciative of all that Ancestry.com offers, I hope they will never forget that it’s people like us who keep them in business. #48 Maybe you can contact the Family Tree Maker software (Mac) Message Board Admin, they clearly need something to do. I reluctantly recommend that people post on the Message board, the dialog on the message board will outlast this blog. The board admin, “J” on the blog and “worldcrew” (user name) on the message board, needs to give posting the link to their web page a rest.
They clearly don’t understand about posting the same info over and over again. They need to step back and stop the nanny attitude. Re: #48 (and 33) A request for information about whether the software is 32 or 64 bit has been submitted to the developer, and any response is to be posted to the Message Board.
Re: #49 If you no longer wish to receive notifications of recent posts made to boards, logged-in users can change this option at The Message Board posts (and message alerts–a user option) about FTM for Mac are made available to provide links to new product information and support. For example, QUICK START GUIDE (PDF) “This helpful guide will help you begin your first projects in Family Tree Maker for Mac and to master the program’s basic features.” – Ancestry.com. Up to this point I have been very happy with Ancestry.com and their excellent customer service. This Mac preorder event is very disappointing. I too ordered the Mac version as soon as I could, and then changed it to take advantage of the free 2-day shipping offer. Hearing people were getting their copy end of October beginning of November made me call Customer service twice, and the response was that I should be happy because I saved money versus retail. Everywhere else preorder with 2-day shipping has meant receive it 2-days after first release.
At Ancestry.com, it apparently means save some money and get it a few weeks later than customers willing to pay retail. I hope the software is good enough to erase this poor opinion about Ancestry.com. There’s no delay getting the program in the US, it’s been available in the stores, unless you preordered it over a month ago, then you/we are still waiting. The company claims you should wait because you didn’t pay the full price. You sweet deal people to buy the product then slam them once the order is on the books. If this thing doesn’t arrive in the next day or so, I will buy it off the shelf and return it whenever I get my preorder copy. Just to be nasty.
I may return that as well. Family Tree for Mac works fine.